Raise levels of customer care with this practical training. An interactive customer service training to develop and fine-tune customer service skills, with two-day or three-day training options available.
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This workshop will assist participants to master the art of becoming a complete Office Professional whether you are a secretary, support staff, Personal Assistant etc. The training gives in-depth discussions on key performance areas like being ahead in all areas of your work, improving your productivity through task, priority and time management, learning appropriate business communication styles in different situations, appropriate office conduct and much more.
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It’s time to show Excel who’s boss. Whether you’re starting from square one or aspiring to become an absolute Excel power user, you’ve come to the right place. This course will give you a deep understanding of the advanced formulas and functions that
transform Excel from a basic spreadsheet program into a dynamic and powerful analytics tool. While most Excel courses focus on simply what each formula does, I teach through hands-on, contextual examples designed to showcase why these formulas are awesome and how they can be applied in a number of ways. I will not train you to regurgitate functions and formula syntax; I will teach you how to THINK like Excel.
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